GFERAUTO (“we,” “our,” or “us”) operates the website https://gferauto.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or submit an inquiry through our contact forms.
1. Information We Collect
1.1 Information You Provide Directly
When you submit an inquiry, request a quote, or contact us through our Site, we may collect:
- Contact Information: Full name, company name, job title, email address, phone number, WhatsApp ID
- Business Information: Country/region, product interests, intended purchase volume, customization requirements
- Message Content: Any information you include in your inquiry message
1.2 Information Collected Automatically
When you visit our Site, we may automatically collect:
- Usage Data: Pages visited, time spent on pages, referral URLs, browser type, device information
- Cookies & Similar Technologies: Session cookies for site functionality; analytics cookies to understand site usage (see Section 5)
We do NOT collect sensitive personal information (such as government ID numbers, financial account details, or health information) through this Site.
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Responding to your inquiries, quote requests, and business proposals | Legitimate interest (B2B communication) |
| Processing and fulfilling sample requests and orders | Performance of a contract or pre-contractual steps |
| Sending product catalogs, specifications, and pricing updates (with consent) | Consent / Legitimate interest |
| Improving our Site, products, and customer experience | Legitimate interest |
| Complying with legal obligations (e.g., export control, tax records) | Legal obligation |
| Fraud prevention and security monitoring | Legitimate interest |
3. How We Share Your Information
We do NOT sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our Site, hosting services, email delivery, and analytics — under strict data processing agreements
- Business Partners: With manufacturing partners or logistics providers when necessary to fulfill your order or sample request (only with your explicit consent)
- Legal Compliance: When required by applicable law, court order, or governmental regulation
- Business Transfers: In connection with a merger, acquisition, or sale of company assets (you will be notified)
4. Data Retention
We retain your information only for as long as necessary to fulfill the purposes described above:
- Inquiry/Contact Data: Retained for the duration of our business relationship plus 3 years
- Transaction Records: Retained for 7 years (as required by applicable tax and commercial laws)
- Analytics Data: Retained for 26 months
- Cookie Data: Retained per individual cookie expiration (typically session to 2 years)
5. Cookies & Tracking Technologies
We use the following types of cookies on our Site:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Functional | Site navigation, form submission, security | Session |
| Analytics (Google Analytics) | Understand site traffic and usage patterns | Up to 2 years |
| Performance (LiteSpeed Cache) | Page load speed optimization | Session |
Your Cookie Choices
- You can disable cookies in your browser settings at any time
- Essential cookies cannot be disabled as they are required for basic site functionality
- For analytics opt-out, visit: https://tools.google.com/dlpage/gaoptout
6. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption: SSL/TLS encryption for all data transmitted between your browser and our servers
- Access Controls: Role-based access to personal data limited to authorized personnel
- Regular Reviews: Periodic security assessments and updates
However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction (including GDPR in the EEA/UK, CCPA in California), you may have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (“right to be forgotten”)
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw previously given consent at any time
To exercise any of these rights, contact us at: service@gferauto.com
We will respond within 30 days. We may request verification of your identity before processing your request.
8. International Data Transfers
As a global B2B manufacturer headquartered in China, your information may be transferred to and processed in countries outside your country of residence. We ensure adequate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) for EEA/UK data transfers
- Data processing agreements with all third-party service providers
9. Children’s Privacy
Our Site is intended for business professionals and is not directed at individuals under 18 years of age. We do not knowingly collect information from children.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies independently.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via:
- A prominent notice on our Site
- Email notification to existing business contacts (where applicable)
The “Last Updated” date at the top of this page reflects the most recent revision.
12. Contact Us
12th Floor, Building 5, Dongwu Science Park, Huangjiang Town, Dongguan City, Guangdong Province, P.R.China
- Email: service@gferauto.com
- Phone: (+86) 151-7057-7342
- Website: https://gferauto.com
For EEA/UK residents: You also have the right to lodge a complaint with your local data protection supervisory authority.